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DMM Customer Satisfaction Survey 2009
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Between September 16th and 25th,
2009, DMM conducted the yearly customer satisfaction survey
for calibration services. Thanks to all who took time to
answer the questions it posed. Our findings have been
published below. |
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Questions
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How would you rate the
following services from DMM: |
Avg |
1 - Poor |
2 - Adequate |
3 - Good |
4 - Excellent |
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1. Quality of our
lab
staff? |
89.06% |
0% |
2% |
41% |
58% |
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2. Lab's phone/email
service (is it polite and efficient)? |
90.63% |
2% |
3% |
27% |
69% |
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3. Our turnaround time on
calibration? |
91.41% |
0% |
2% |
30% |
66% |
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4. DMM's Certificates of
Calibration? |
91.02% |
2% |
2% |
28% |
69% |
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5. DMM's online calibration
management system,
CERT-TRAK? |
89.06% |
0% |
3% |
38% |
59% |
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6. Overall, how would you
rate our lab compared to other labs you have dealt with? |
89.45% |
0% |
2% |
34% |
63% |
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90.10% |
0.52% |
2.08% |
34.18% |
63.80% |
DMM Customer Profiles by Industry
Digital
Measurement Metrology, Inc. is an
ISO 17025:2005 Accredited
Laboratory offering sales, service and accredited
calibrations in the Great Toronto Area for more than 25
years.
Please click
the link below to see last years results:
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