DMM Calibration Lab Customer Satisfaction Survey 2016


During the month of September 2016 DMM conducted the yearly customer satisfaction survey for calibration services. Thanks to all who took time to answer the questions it posed. Our findings have been published below.


How would you rate the following services from DMM: Satisfaction Rate
1. Quality of our lab staff? 91%
2. Lab's phone/email service (is it polite and efficient)? 92%
3. Our turnaround time on calibration? 88%
4. DMM's Certificates of Calibration? 91%
5. DMM's online calibration management system, CERT-TRAK? 86%
6. Overall, how would you rate our lab compared to other labs you have dealt with? 90%

Bar Graph showing Customer Level satisfaction

DMM Customer Profiles by Industry

Pie Graph showing DMM Customer Profiles by Industry

Digital Measurement Metrology, Inc. is a canadian ISO 17025:2005 Accredited Laboratory offering sales, service and accredited calibrations in the Great Toronto Area for more than 25 years.